Fast Clearance Services

Customs Broker Brisbane

If you’re importing goods into Brisbane, an expert in the space will ensure a smooth, hassle-free clearance process. We’ll ensure all shipments are delivered safely and on time thanks to our integrated air, sea and road networks.


Brisbane Customs Clearance

With a wide and ever-changing range of available concessions, exemptions and trade agreements, you can count on our knowledge to make sure you don’t overpay import tax, and can take advantage of any applicable discounts and reductions.

Our Brisbane Customs Clearance Brokers & Agents specialists will work with you to expedite the Customs clearance of your shipments. 

We’ll streamline and help navigate the complex processes when dealing with the ABF, Department of Home Affairs, and Department of Agriculture, to name just a few government bodies. We’ll also make sure factors including cultural heritage and biosecurity risks are properly considered and managed, so your goods will be cleared in a timely manner, without any unnecessary and costly hold-ups.

Why do I need a Customs Broker?

For the uninitiated, the customs clearance process and complexities surrounding the import of goods into Australia can mean it’s easy to become confused about your obligations. Getting it wrong can cost you time and money.

As the compliance obligations on imported goods continue to increase, a licensed Customs Broker could be the key to offering the right information and advice that will lead to the fastest, most effective way to import your goods into Australia.

  • Reduce your import tax burden
  • Avoid costly delays, saving you time and money
  • Expedite the process, so you receive your goods quicker

A Customs Broker will take responsibility for identifying the correct import taxes (or find ways to reduce your tax burden right down!), as well as ensuring all highly regulated customs and quarantine requirements are met.

As a result, accurate completion of all clearance obligations will avoid hefty financial penalties, reduce clearance delays, and minimise the cost of storage if your goods end up held at port.

The potential knock-on effect of this could negatively impact on customer relationships, business reputation and overall productivity.

How quickly can I get my shipment cleared?

The answer to this question can vary. With all the right documentation in place we can usually get your items cleared in just 24 to 48 hours.

If any of the information provided is incorrect or missing, you risk having your goods remain in expensive storage facilities for an indefinite period. If unexpected issues arise, we’ll remain on-hand to resolve them as quickly as possible, minimising any unnecessary hold ups.

What can I expect, and what steps are involved? 

We become involved at different stages, and for different reasons. For instance, we tend to establish ongoing, long-term relationships with larger companies who regularly import.

Meanwhile, personal importers with less experience and knowledge of the process may come to us in a panic, having been notified that their items are being held at customs.

Step 1 - In all instances, the earlier we become involved, the better. Ideally, you’ll bring us in once you have received your shipping documents, so that we can support you to fill them out properly, and avoid unnecessary delays due to incorrect or incomplete information.

Step 2 - Once your goods have arrived, we’ll manage the entire clearance process, liaising with all relevant customs and quarantine officials, and ensuring the correct amount of import tax has been applied.

Step 3 - Beyond this, we can even offer a freight forwarding and logistics service, delivering your goods from port and safely to your door.

Get a Customs Clearance Quote

    Do you have access to Government Clearance Rates?

    Our systems are electronically linked to the Australian Border Force, Australian Customs Service, the Australian Quarantine Service and other relevant government departments. This means we can take advantage of ongoing and immediate access to current duty rates and concessions as well as any changes, plus the latest customs and quarantine clearance requirements.

    Customs Clearance & Import Customs Expertise

    Having been in operation for four decades, the team at WWCF has long-standing relationships with all major airlines and shipping companies, and we are trusted by clients and officials to get the job done properly. These pre-existing connections help streamline the process.

    So, who can benefit from working with a Customs Broker?

    You might be a regular importer keen to offload the associated administration burden.

    Perhaps you’re a less experienced importer, with limited knowledge of the process.

    You could be a member of the public moving your personal effects due to a relocation.

    Or maybe you’ve made an online purchase without realising the tax and import considerations that need to be made.

    Whatever your situation, our experienced brokers are uniquely placed to help you navigate the complex and sometimes confusing customs and quarantine requirements and processes.

    Frequently Asked Questions

    We’ve answered your most frequently asked questions below. If you have any additional questions regarding customs & clearance, please reach out to us directly via the contact page here.

    Under the Australian Customs Act, the owner of imported goods or a Customs Broker licensed by the CEO of the Australian Border Force are the only authorised people allowed to submit a declaration for imported goods.

    Due to the complexity of the laws governing the importation of goods, plus the potential financial and other implications of incorrect information being included as part of a declaration, the majority of importers opt to work with a Customs Broker to avoid unnecessary costs and delays.

    Yes we do! We even have specialist brokers skilled in this specific area, due to the distinct complexities associated with bringing personal effects into the country from overseas.

    You can pretty much clear any items, as long as they’re not illegal or prohibited! Narcotics, firearms and rare animal products are therefore out of the question. Other items may not be outright prohibited, but may require a permit.

    For instance, you couldn’t just order a dinosaur bone as an individual, but if you were a museum representative with the intention of displaying the bone, you may be eligible for a permit.

    Broadly speaking, the answer is no. While you won’t generally need a license (or any form of ongoing permission) to import goods, depending on the nature of the items you may need to secure a one-off permit. This is particularly likely if you are importing items that could be seen to pose a biosecurity risk.

    All goods imported into Australia with a value of more that $1,000 must be cleared at customs, with a completed import declaration, and payment of all duty, GST and other applicable taxes and charges.

    For all imports with a value of AU$1,000 or more, import taxes are applicable. The actual amount will vary depending on the specifics of the imported items. To give you an idea, our handy tax calculator can provide you with an estimate.

    While import duty is generally 5 per cent and import GST 10 per cent, various free trade agreements and duty concessions can be applied to your imports, where applicable. Speak to one of our experts for guidance on which of these may be appropriate for your items.

    Goods valued below AU$1000 (except those arriving by post) can be cleared by the Australian Border Force using a simple self assessment, or ‘SAC declaration’. In most cases your Customs Broker will be able to make this relatively straightforward declaration on your behalf.

    For every import you will receive a standard set of shipping documents to fill out before your goods arrive on Australian soil. These documents include:

    Packing list
    Packing declaration (Sea freight)
    Commercial invoice
    Bill of lading / Air waybill
    Letter of authority

    Depending on the types of goods imported, you may also be required to provide evidence of additional measures taken, such as treatments and fumigation, to avoid biosecurity risks. Examples of additional documentation that may be required include:

    Treatment certificate
    Marine insurance certificate
    Certificate of Origin (Free Trade certificate)
    Product specific documents

    The Australian Border Force (ABF) is the body that oversees Australia’s customs services, and requires any items arriving via sea, air or post to be classified before being cleared and sent to the recipient.

    For more than 40 years, Worldwide Customs and Forwarding Agents (WWCF) has developed a solid reputation amongst Aussie-based businesses and individuals seeking a brokerage service to identify the fastest and most affordable way to import their goods.

    Think of us as a conduit between importers and the government. We work with companies across all industries, and of all shapes and sizes - from startups to long-established industry leaders, and everything in between - to ensure goods are classified correctly and all tax and border security obligations are met, in the most cost effective way.

    The support of a licensed Customs Broker will help you navigate all complexities, avoiding unnecessary and costly delays. We’ll tap into our team’s up-to-the-second knowledge and strong relationships to make sure your imports are charged at the correct rate, and all relevant duty concessions and free international trade agreements are applied.

    And it’s not just Australian businesses we support with our customs brokerage expertise! We are well-versed at working with personal importers moving effects from overseas as they relocate to Australia, as well as those who make a one-off online purchase without realising the tax and import considerations needed.

    On top of your expected customs duty and GST fees, there are usually two main costs that your customs broker in Australia may charge you.

    A flat service fee. This can range anywhere from $75 for post customs clearance, to $139.00 for sea freight customs, and $178.00 for air freight customs.

    You’ll also have to pay a $50 processing / Government entry fee.

    Your customs broker can notify you of any additional Government fees.

    Your licensed customs broker will work with you to submit an import declaration that allows you to import goods into Australia.

    They check and manage all your clearance documentation to ensure it’s accurate, and classify your products so they get checked by the right Federal agency. They then liaise between yourself and the Government departments involved with your import on your behalf. They take the headache out of managing your import, and ensure that the necessary documentation is filled out correctly—and that you’re able to bring your goods into the country in the first place.

    We definitely recommend using a customs broker. This is because Australian import regulations can be convoluted, and easy to get wrong if you don’t know what you’re doing. There are complex laws to navigate, and lots of red tape involved.

    Your customs broker in Sydney or Melbourne understands the legislation, and acts on your behalf to liaise with the necessary Government agencies to ensure your goods are imported correctly.

    While there’s no legal requirement to use a customs broker, a licensed customs broker makes it easy to import goods into Australia. They work on your behalf to ensure your goods are imported in line with the Australian Customs Act 1901. They minimise any delays in your goods imports, calculate your import duties correctly, and reduce any risk of non-compliance, so you avoid any potential fines.

    The difference between a customs broker and freight forwarder lies in where they sit in your supply chain.

    A freight forwarder manages the logistics and transportation of your goods from one location to another. They know the best companies to use to transport specific types of goods, and have relationships with suppliers and can negotiate better transport prices on your behalf.

    A customs broker handles the next step: they help ensure your goods can enter the country, that you pay the right import fees, and your import complies with all necessary Australian customs laws.

    A clearance broker is another term for your customs broker. Search for a clearance broker in Sydney or Melbourne and you’ll connect with one of our licensed customs brokers who can help manage your import needs for you.

    Brisbane Airport & Customs Clearances

    We have a long-standing relationship with Brisbane airport and customs officials on the ground there, and are trusted to accurately clear imported goods. The result? Our clients will receive their imported goods as quickly as possible. 

    We are a mid-sized company that believes in top quality customer service and a personal touch. This means you won’t get passed from person to person as we develop your solution. Instead, you’ll liaise with a single point of contact throughout who will manage your enquiry from start to finish.

    For the most professional, reliable and affordable customs clearance services in Brisbane, we have you covered,

    About Brisbane

    Brisbane is the third largest Australian city, and is the capital of the state of Queensland. It is located on the traditional lands of the Indigenous Turrbal people.

    Today, the city has a population of more than 2.5 million people, and is a cultural melting pot with 32 percent of residents born overseas. Due to its location on the Brisbane River, the city is commonly referred to as the ‘River City’, and more colloquially as ‘Brissie’.

    A popular tourist destination due to its year-round pleasant weather, lush parks and gardens, growing reputation as a food and cultural destination, and proximity to all the attractions of the Gold Coast, and other popular Queensland destinations.

    Brisbane is also making a name for itself as a host city for major sporting events, and is set to host the 2032 Summer Olympics.